PRIVACY
POLICY
EFFECTIVE
March 5, 2008
Tech On
Call 24-7 is a technical support service promoted by Bonefish Media, LLC
(Program Manager). The Program Manager respects your privacy. When you use
the Tech On Call 24-7 web site, we will collect certain information in order
to provide you with services. This privacy policy ("Privacy Policy")
describes the information we collect, and the manner in which we may use
such information.
Please
read this privacy policy carefully since by visiting Tech On Call 24-7 and
sharing information with us you agree to be bound by the terms and
conditions of this Privacy Policy unless you offer different terms which are
accepted by the Program Manager in writing.
CALIFORNIA RESIDENTS: YOUR PRIVACY RIGHTS Effective January 1, 2005,
companies that collect personally identifiable information (PII) from
California residents and disclose such information to third parties
(including affiliated entities) for marketing purposes must, in response to
a request by a consumer, either (1) provide a list detailing the categories
of information shared and the entities to which such information was
provided or (2) provide a mechanism by which a consumer may opt-out of
having their information shared with third parties. We have elected the
second option and you may request that your PII not be shared with third
parties by sending your request, including your full name, email address and
postal address to: Tech On Call 24-7, Attn: SB 27 Officer, 12890 Automobile
Blvd, Suite G, Clearwater, FL 33762.
STATEMENT
OF RESPONSIBLE ONLINE MARKETING
The
Program Manager's information usage practices are based on two beliefs:
first, that protecting user privacy is essential to the growth and
prosperity of the Internet; second, that a personalized web experience can
provide significant benefits to Internet end users if done properly. In
accordance with these beliefs, the Program Manager creates opportunities for
advertisers and consumers in revolutionary ways without compromising
individual privacy.
I.
INFORMATION WE COLLECT: INDIVIDUAL INTERNET CONSUMERS
A.
Personally Identifiable Information (PII).
The Tech On Call 24-7 service is designed to provide online solutions to
different queries/problems that users of personal computers and peripherals
may encounter while using it. When you create your profile on Tech On Call
24-7 site, you will be asked to provide your name, address, zip code, email
address, telephone number and billing information. This information is used
to process your order and we cannot do so without it. The Program Manager
will never request or collect data regarding medical/health conditions;
racial or ethnic origin; political, religious or philosophical beliefs or
affiliations; trade union membership or sex life.
The
Program Manager may use your PII for customer service, to provide you with
information that you may request, to customize your experience on the Site,
and to contact you when necessary in connection with transactions entered
into by you on the Site. We also may use your personal information for
internal business purposes, such as analyzing and managing our business or
combine the information we have gathered about you with information from
other sources. Unless you tell us not to, we may use your personal
information to contact you about offers or promotions from the Program
Manager and selected third parties we think you would be interested in.
B. System
Information.
Tech On
Call 24-7 does not access any Personal Information (such as the contents of
personal documents or web browsing history) stored on a PC. The data
collected from the PC includes items such as:
- System board, BIOS, CPU, video, and memory configuration;
- Disk drives, disk controllers, and installed hardware;
- System name & IP, Windows version, and browser type;
- System status such as CPU load and available disk space;
- Programs running during testing.
C.
Non-Personally Identifiable Information (PII).
When you visit the Tech On Call 24-7 site, we send a cookie and/or gif file
("Cookies") to assign an anonymous, unique identifier to the end user's
Internet browser. Cookies are small data files commonly used on the Internet
to help optimize and personalize the Internet end user experience and
identify repeat visitors to websites. For example, Cookies enable the
Program Manager to track your shopping cart and retrieve your information
and preferences when you return to our site.
For each
visitor to our website, our Web server automatically recognizes only the
visitor's IP address. We use your IP address to help diagnose problems with
our server and to administer our website. Upon visiting our website, we
assign each visitor a unique ID that is used to track visitor traffic
patterns within our website. We also collect aggregate and user-specific
information on what pages visitors access or visit. We reserve the right to
retain all website traffic reporting data as long as may be reasonably
necessary for accounting and auditing purposes.
II.
INFORMATION SHARING
The
Program Manager may use third party vendors (e.g., credit card processors)
to help us operate our business and other Program Manager sites or
administer activities on our behalf. We may share your information with
these third parties for those limited purposes. Any third-party vendor so
used has agreed to protect the confidentiality of information provided by
Program Manager.
The
Program Manager and/or our marketing partners may enhance and/or merge PII
about consumers who have opted-in to receive marketing communications with
commercially-available third party data collected from other sources in an
effort to ensure that the messages being sent to the consumer in online
and/or offline marketing programs are relevant to their interests. In the
event we enhance and/or merge such personally identifiable information with
data collected from other sources, we will take reasonable steps to maintain
the integrity and quality of that information.
The
Program Manager may share PII (including information that has been enhanced
with information from other sources) with advertisers, third party
marketers, our affiliated entities for their online and/or offline marketing
programs or in connection with the sale, merger, consolidation, change in
control, transfer of substantial asset, reorganization or liquidation of the
Program Manager. While the Program Manager strongly encourages clients and
partners to adopt responsible approaches to online marketing, the Program
Manager is not responsible for the information practices of clients or their
partners. The collection, use, and disclosure of information by clients and
partners are subject to their respective privacy policies, which may differ
from the Program Manager's policy.
The
Program Manager may release account and any other personal information when
we believe release is appropriate to respond to a subpoena or otherwise
comply with the law; enforce or apply our
Terms and Conditions
and other agreements; or protect the rights, property, or safety of the
Program Manager or others. This includes exchanging information with other
companies and organizations for fraud protection.
III.
CONSUMER CHOICE AND ACCESS
If at
anytime you no longer wish to receive offers from Tech On Call 24-7 you may
"unsubscribe" through this website or by using the unsubscribe option within
any promotional offer. In compliance with the CAN-SPAM Act, you will be
removed entirely from our email list and will no longer receive offers from
us. If you have registered or submitted PII under more than one email
account, you must submit separate unsubscribe requests from each account.
The
Cookies we use do not have an "opt-out" option, yet you still have the
option of blocking the use of cookies by changing a setting in your Internet
browser. Please see your browser supplier's website for details on how to do
this.
The
Program Manager uses software and third-party sources to validate the
accuracy of PII provided and/or filter suspicious data. You may change,
correct or update your information by email by contacting
CustomerCare@TechOnCall24-7.com. Changing or deleting your
information or otherwise opting-out of receipt of communications from the
Program Manager will change or delete the data only in our database for
purposes of transacting future business on our sites and for managing future
communications from TechOnCall24-7.com. These changes and deletions will not
change or delete information already collected as part of a particular
transaction.
IV.
SECURITY
The
Program Manager employs industry standard security measures to ensure the
security of all data. Any data that is stored on the Program Manager's
servers is treated as proprietary and confidential and is not available to
the public. The Program Manager also encrypts sensitive information such as
passwords and financial data. The Program Manager has an internal security
policy with respect to the confidentiality of customer and other data,
allowing access only to those employees or third parties who have a need to
know such information for the purpose of effectively delivering the Program
Manager products and services by means of user login and password
requirements. The Program Manager routinely evaluates its data security
practices to identify security threats or opportunities for improvement.
No
transmission of data over the Internet is guaranteed to be completely
secure. It may be possible for third parties not under the control of the
Program Manager to intercept or access transmissions or private
communications unlawfully. While we strive to protect your PII, the Program
Manager cannot ensure or warrant the security of any information you
transmit to us. You acknowledge and assume this risk when communicating with
the Program Manager.
V.
CONSENT AND CHANGES
The
Program Manager may find it necessary or be legally obligated to update this
Privacy Policy from time to time. When we do, we will post those changes on
this page and update the effective date so that you are always aware of the
information we collect, how we use it, and under what circumstances we
disclose it. Except as otherwise required by law, modifications to this
Privacy Policy will not affect the privacy of data collected by the Program
Manager prior to the effective date of the policy change unless we provide
you direct notice and the opportunity to opt-out of such proposed change.
VI.
CHILDREN'S PRIVACY AND SPAM
The
Program Manager is very sensitive to the issue of children's privacy and
makes every effort to protect the privacy of children using the Internet.
Tech On Call 24-7's web site, products, and services are not developed for
or directed at children. Our policy is not to permit anyone under the age of
13 to do business with us. If you believe your child has provided the
Program Manager with any personally identifiable data by registering at the
Tech On Call 24-7 web site, please contact
privacy@TechOnCall24-7.com to have them removed.
The
Program Manager is committed to proper Internet practices and full
compliance with the CAN-SPAM Act of 2003 (15 U.S.C. 7701). It is our policy
to prohibit the sending of unsolicited or "Spam" email by the Program
Manager or any of its marketing partners.
Please
note that under the CAN-SPAM Act, an advertiser is required to provide an
opt-out mechanism for consumers to unsubscribe from future emails about the
advertiser. Although not required to by law, many email marketers also
include an opt-out mechanism to enable consumers to be removed from their
mailing list. This has caused some confusion for consumers in opting out.
The table below clarifies which opt-out mechanism you should use.
|
To receive no further emails . . . |
Opt-Out Mechanism to Use |
|
About the advertiser |
Advertiser's |
|
from the email marketing company |
Marketer's |
|
from the advertiser or email marketing company |
Both |
VII. DATA
PROCESSING
You
acknowledge that Tech On Call 24-7 operates in the United States and India
and agree to (i) permit Tech On Call 24-7 to transmit and use your User
information anywhere necessary, including across international boundaries,
to affect the services and transactions provided by this Site; and (ii) that
such use by Tech On Call 24-7 shall be subject to the terms and conditions
stated in this Privacy Statement and our
Terms and Conditions.
VII.
LIMITATION OF LIABILITY, THIRD PARTY INFORMATION & LANGUAGE
YOU
UNDERSTAND AND AGREE THAT ANY DISPUTE OVER PRIVACY IS SUBJECT TO THE TERMS
AND CONDITIONS OF THIS PRIVACY POLICY AND OUR
TERMS AND CONDITIONS
(INCLUDING LIMITATIONS ON DAMAGES, AND ARBITRATION OF DISPUTES). YOU AGREE
THAT Tech On Call 24-7’S
LIABILITY FOR ANY BREACH OF THIS PRIVACY POLICY SHALL BE LIMITED TO THE
VALUE OF THE TRANSACTIONS OR SERVICES PROVIDED TO YOU BY Tech On Call 24-7
TO THE EXTENT SUCH CLAIM IS NOT OTHERWISE BARRED BY OUR TERMS AND
CONDITIONS.
You also
agree that you have provided notice to, and obtained consent from, any third
party individuals whose personal data you supply to Tech On Call 24-7 with
regard to: (a) the purposes for which such third party's data has been
collected; (b) the intended recipients or categories of recipients of the
third party's personal data; (c) which of the third party's data are
obligatory and which data, if any, are voluntary; and (d) how the third
party can access and, if necessary, rectify the data held about them. It is
the express will of the parties that this agreement and all related
documents have been drawn up in English. C'est la volont expresse des
parties que la prsente convention ainsi que les documents qui s'y rattachent
soient rdigs en anglais.
CONTACT
US
If you
have any questions about this Privacy Policy, the practices of this site, or
your dealings with this site, please contact us by sending a letter to:
Tech On Call 24-7
Attn: Privacy Compliance Officer
12890 Automobile Blvd, Suite G
Clearwater, FL 33762
You may
also contact us by email at privacy@TechOnCall24-7.com.